Professional Pools & Care is looking for a Pool & Spa Retail Associate to join our team!

As a Retail Associate, you will:

• Utilize cash registers, electronic scanners, and other related equipment to process transactions.
• Assist customers with purchases, answer product questions, and provide outstanding service.
• Work with POS systems (experience preferred, but training available).
• Maintain a clean and organized sales floor and back stock area.
• Support merchandising, stocking, and display setup.
• Have the opportunity to learn about pool/spa products and water chemistry (knowledge is a plus, but not required).

The ideal candidate:

• Is dependable and reliable.
• Has excellent customer service and communication skills.
• Pays close attention to accuracy and detail.
• Is eager to learn and grow in a retail environment.

If you’re a motivated team player with a positive attitude, we’d love to hear from you!

Responsibilities: 

• Assist customers by answering questions, providing recommendations, and ensuring a great shopping experience.
• Ring up sales using a POS system, handle cash/card transactions, and arrange for delivery or pick-up when needed.
• Greet customers upon entry and build rapport through conversation.
• Set up merchandise displays and maintain an organized sales floor and stockroom.
• Answer phone calls, assist with inquiries, and handle high call volumes professionally.
• Cross-sell and upsell products while staying up-to-date on new merchandise.
• Work collaboratively with the team to provide excellent customer service, especially during peak times.

Qualifications:

• Customer service experience preferred (retail, sales, or similar roles).
• Ability to lift up to 50 lbs and work in a fast-paced environment.
• Strong communication skills (both written & verbal) and a cheerful, customer-focused attitude.
• Basic familiarity with POS systems (or willingness to learn).
• Flexibility to work varied schedules, including weekends or peak seasons.
• Water chemistry knowledge is a plus, but not required—training available.

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

About Professional Pools & Care:

At Professional Pools & Care, we transform backyards into personal havens with beautifully designed swimming pools, premium hot tubs, and exceptional customer care.

We are committed to:

• Expert In-Store Guidance: Helping customers find the perfect solutions by offering personalized advice and product knowledge.
• Quality Craftsmanship: Delivering durable, beautiful, and functional designs that stand the test of time.
• Customer-Centric Service: Building lasting relationships with our clients through attentive, personalized service.
• Integrity and Reliability: Operating with honesty, transparency, and professionalism in every aspect of our work.
• Empowering Our Team: Creating a supportive environment where employees can thrive, grow, and feel valued.

Through our dedication to these principles, we aim to continue our 26-year tradition of making dreams a reality, one pool and hot tub at a time.

Our Core Values

At Professional Pools & Care, our core values guide everything we do. They define who we are, what we stand for, and how we serve our customers and community:

✅ Customer Commitment – Delivering exceptional service and value.
✅ Integrity – Acting with honesty and ethical responsibility.
✅ Quality – Striving for excellence in products and service.
✅ Teamwork – Supporting and collaborating to achieve success.
✅ Innovation – Embracing creativity and continuous improvement.
✅ Safety – Prioritizing a safe environment for employees and customers.
✅ Accountability – Taking ownership of actions and outcomes.
✅ Sustainability – Promoting eco-conscious practices.
✅ Community Engagement – Giving back and supporting local initiatives.
✅ Respect – Treating everyone with dignity and professionalism.

If you share these values and want to be part of a growing team, we’d love to hear from you!